What Is Personal Information?
Personal information is anything which could identify you as an individual person. This means things like: your name, telephone number, postal address, date of birth, payment information, or business details.
Please note: this personal information does not include general “usage data”, which is anonymised information or aggregated data. This can not identify you personally. Usage data can include things like: your web browser type and version, the duration of your visit to our website, the visit dates and times, your device’s operating system version, or your internet’s IP address. It is very common for the majority of websites to collect this type of non-personal usage data.
How, When & Why We Collect Personal Information
Your personal information is not collected, until you make contact with us first and provide it. This will most likely be via our email address, or a telephone call. The most common example being, when you require our services, or our assistance / advice. We collect personal information these instances, because it allows us to understand your needs or requirements. Therefore, it is essential for delivering our services to you. We do want to stress that we do not and will not collect or store personal information, without your permission.
We will also never send out any marketing materials, or newsletters, without first obtaining your permission to do so.
Personal Information We Might Collect
The types of personal information we collect from you could include:
- Your first name, last name and title.
- Landline telephone numbers, mobile telephone numbers and e-mail addresses.
- Your home or business postal address.
- Payment details, when you are purchasing our services or products.
- Information relating to the services you have specifically requested from us.
- Information included in any calls, emails and postal mail you send.
- Information included in any documents or forms you complete, both online or offline.
- Information you provide in relation to any client surveys or polls.
- Information provided via any of our online services you use, or to which you may have subscribed.
Uses For Collected Personal Information
The personal information we collect, may be used for one or more of the following reasons:
- To provide the services you request.
- To provide any advice or information you request.
- To customise our website according to your own personal needs / interests.
- To administer any account(s) you might have with us.
- To comply with our statutory and regulatory obligations.
- To process a job application made by you, for an employment position within our business.
How We Secure Your Personal Information
To comply with the Data Protection Act of 1998 and the General Data Protection Regulation (GDPR) of 2018, we follow strict security procedures. Any personal information which we have collected or received, will be held securely, to ensure no unauthorised disclosure or access. If you register for any user account with us, you will also be required to adhere to all security provisions set out here and in our terms & conditions.
Please note: the transmission of information via the internet and the storage of information electronically, is never 100% guaranteed to be completely secure. Although we will do our absolute best, to protect your personal information at all times, we cannot 100% guarantee the security of data transmitted to, or from, our website, or stored electronically. Any transmissions are therefore made solely at your own risk.
Electronic Information Security
Any information that we collect about you electronically, is stored securely on our computers, our devices, our web hosting, our cloud storage or our email system. We only store this information if it is necessary to do so. The information will be deleted immediately, once it becomes no longer relevant.
Paper Based Information Security
We may also from time to time, need to keep paper copies of relevant information, correspondence, invoices or estimates for our own record keeping purposes. Paper copies are only ever stored at our office location and are not moved or sent off-site. These will be immediately and securely, shredded, then disposed of, once no longer relevant.
Payment Information Security
We accept payment via bank transfer, which is processed through your usual method of banking.
Payments are handled externally and independent of our own business and they don’t require us to handle, or store, any of your payment information ourselves.
As all major banks and online payment processors are heavily regulated, they have strict policies for securing your payment information, which you can read about on their own website.
SSL (Secure Sockets Layer)
Our website secures all of its webpages with an industry standard SSL certificate. SSL is a cryptographic protocol used to provide strong communication security over the internet. It helps to prevent data being intercepted during transmission. By using SSL we seek to keep your personal data as secure as is technologically possible. Modern web browser’s will display a small padlock, usually in the address bar, to highlight that the web page is secure.
External Service Providers
Client Testimonial & Reviews
We may sometimes feature client testimonials on our website, which can contain personal information. We will always obtain the client’s explicit consent, prior to posting any of their personal information, along with their testimonials or reviews.
Third Party Services & General Usage Data
Our website may collect Google and Bing analytics usage data from our users. Usage data collected can include web browser information, operating system information, device information, access duration, time and date, referring website details, IP address, geographic area location details and more.
The usage data collected is never used to personally identify or track you. It enables us to see which of our webpages a user visits most, it helps us to better understand our website traffic and it lets us tailor our website to better suit your needs. Simply put, it helps us deliver a much better website for our visitors.
We also log information such as IP address and location, when required, to prevent abuse of our website, web hosting, contact forms and other areas of our website. This information is for security purposes and keeps both ourselves and our users, secure when using the website.
Our website may make use of the Google ReCaptcha service, which prevents malicious user’s and devices from abusing our website. This strengthens our security and keeps our users safer.
We may also use external services to provide fonts or icons for our website. These services help us to deliver and aesthetically pleasing website for our visitors.
Our website, like many others, might make use of a content delivery network. This helps us to deliver our content worldwide, in a much more efficient manner.
Additional Website Services & Your Privacy
By registering or participating in any of our blogs, chat rooms, forums, or any other website based service, you consent to the wider distribution of the information you provide, to other users. We strongly advise you not to post any sensitive or personal information in the above listed areas, as they are available for the general public to view and access.
Social Media Integration
As any comments posted will be accessible by the general public, we must strongly advise you never to post any personal, or sensitive information, into them. We will never ask you for any personal information in the comments section, or similar areas, of our website.
Disclosure Of Your Personal Information
We will keep your personal information confidential, except to the extent that we are compelled to disclose it by law (for example, where fraud or other crime is involved), or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards, as set by appropriate authorities, and/or to satisfy our auditors, and/or to comply with regulations in relation to money laundering or other statutory requirements.
We may disclose your personal information to any member of our group, which means our subsidiaries or our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also disclose your personal information to certain third parties, in the following circumstances:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If our business, or substantially all of their assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms & conditions.
External Links & Your Privacy
Inaccurate Information About You
If you believe that the information we hold about you is inaccurate, please email us at firstname.lastname@example.org. We will then amend the information as soon as is possible.
Access To Your Information That We Hold
The General Data Protection Regulation (GDPR) gives you the right to access any information we may hold about you. Your right of access can be exercised in accordance with the General Data Protection Regulation (GDPR).
You have the right to ask us not to process your personal information for any marketing purposes. We will inform you (before collecting your information), if we intend to use it for such purposes, or if we intend to disclose your information to any third party for any purpose. You can exercise your right to prevent such processing, by checking any relevant boxes on the form(s) we use to collect your data. You can also exercise this right at any time by emailing us at email@example.com.
Changes To This Policy
Date Of Publication & Revision